Terms of Service

Last updated: August 18, 2026

These Terms of Service (the “Terms”) are a binding agreement between skillfaber LLC, a Florida limited liability company (“skillfaber,” “we,” “us”), and the individual or organization (“you,” “Customer”) that creates an account, subscribes to a plan, or otherwise uses the skillfaber platform (the “Service”). By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you are accepting on behalf of an organization, you represent that you have authority to bind it.

1. The Service

skillfaber is a platform for building, configuring, and operating AI agents connected to your business systems. AI inference is performed on Amazon Web Services (AWS) infrastructure, including AWS Bedrock. The Service is intended for business use.

2. Plans, tokens, and how billing works

Paid plans are monthly subscriptions that include a bundle of tokens (Workshop, Studio, Foundry, and Factory tiers, as published on our pricing page). Plans are metered by token usage, not by seats — you may invite as many users as you want.

  • Billable tokens. Your bundle is drained by billable tokens, computed as the tokens your requests consume multiplied by the per-model exchange rate (the multiplier shown in our model catalog and in the model picker), rounded up. Under our current policy, tokens served from prompt cache reads are excluded from consumption before the exchange rate is applied. We may adjust model exchange rates, the model catalog, and the cache policy as underlying model economics change; the exchange rates in effect at the time of use apply.
  • Overage. Usage beyond your included bundle is billed at the published overage rate — $25 per million tokens at all tiers as of the date above — and is charged at the close of your billing cycle. The rate is prorated per token, not charged in blocks: you pay only for the tokens you actually use beyond the bundle, at $0.000025 per token, rounded to the nearest cent on your invoice. For example, finishing the month 100,000 tokens over your bundle adds $2.50 to that cycle’s invoice; 1,000,000 tokens over adds $25.00. Going over by a single token does not trigger a $25 charge.
  • Overage budget (spending ceiling). You can set an overage budget in the app. When cumulative usage reaches your ceiling, new requests are declined — but requests already running are allowed to finish, so actual usage can exceed the ceiling by the remainder of any in-flight work. Ceiling enforcement is performed on a commercially-reasonable-efforts basis; in rare failure conditions we allow work to proceed rather than interrupt your business, and usage during such conditions remains billable.
  • Usage notifications. We send at most one warning email (at approximately 80% of your allocation) and one limit email (at 100%) per billing period to organization billing contacts.

3. Automatic renewal, cancellation, pause, and refunds

  • Automatic renewal. Subscriptions renew automatically each month on your billing anchor date, and your payment method on file is charged, until you cancel.
  • Cancellation. You can cancel any subscription at any time in the app (Organization → Subscription). Cancellation takes effect at the end of the current billing period; you keep access until then and can reactivate before the period ends. Overage accrued before the effective date is billed at cycle close.
  • Pause. Where offered, pausing a subscription stops future charges and stops token allocation until you resume.
  • Plan changes. You can change tiers at any time; changes are handled through Stripe’s standard proration and billing rules.
  • Refunds. Except where required by law, fees are non-refundable and we do not provide credits for partial billing periods or unused tokens. We may issue refunds or credits at our discretion (for example, to correct a billing error).
  • Failed payments. If a renewal charge fails, we may suspend AI features for your organization until payment is completed.
  • Taxes. Prices exclude taxes. You are responsible for any applicable sales, use, or similar taxes; if we are required to collect them, they will be added to your invoice.

Payments are processed by Stripe. We do not store your full card details; Stripe’s terms and privacy policy apply to payment processing.

4. Dedicated Engineer add-on

The Dedicated Engineer service is an optional flat-rate monthly professional-services subscription ($999/month as of the date above), separate from any token plan. It includes a named engineer for your organization, up to one scheduled working session per week, and reasonable ongoing agent-building and configuration work performed at our direction and scheduling. It is a services retainer, not a guarantee of specific deliverables, turnaround times, or outcomes, and it does not include token usage (a token plan is billed separately). The renewal, cancellation, and pause terms in Section 3 apply.

5. Your content and data

You retain all rights to the content you submit to the Service — prompts, files, conversations, and connected business data (“Customer Content”). You grant us the limited rights needed to operate the Service: to process, store, transmit, and display Customer Content for you, and to route it to the AI models and integrations you choose. AI inference runs on AWS infrastructure. Under the AWS service terms applicable to Bedrock, your prompts and outputs are not used to train the underlying models. For most models, the model provider does not receive your content at all; certain frontier models require the provider’s trust-and-safety review, in which case prompts and outputs are shared with that model provider and retained for a limited period (currently up to 30 days) solely for trust-and-safety purposes — not for training. We do not use Customer Content to train AI models. See our Privacy Policy for details on data handling.

You are responsible for the content you submit and for ensuring you have the rights to connect the third-party accounts and data sources you connect.

6. AI output disclaimer

The Service produces output using artificial intelligence. AI output may be inaccurate, incomplete, or inappropriate for your situation, and is not legal, financial, accounting, medical, or other professional advice. You are responsible for reviewing output before relying on it or acting on it, especially for consequential decisions. Configure human-approval guardrails for sensitive actions where appropriate.

7. Acceptable use

You agree not to use the Service to:

  • violate any law or the rights of others, or process data you lack the right to process;
  • send spam or unsolicited communications, or misrepresent the origin of messages;
  • attempt to probe, disable, overload, or gain unauthorized access to the Service or other customers’ data;
  • develop competing models from Service output, or resell the Service without our written agreement;
  • circumvent usage metering, billing, or access controls.

We may suspend accounts that violate this section, with notice where practicable.

8. Third-party services

The Service interoperates with third-party services you choose to connect (for example CRM, email, and accounting systems) and depends on providers including AWS and Stripe. Third-party services are governed by their own terms, and we are not responsible for their acts, omissions, or availability. Integration availability may change over time.

9. Intellectual property

We own the Service, including its software, design, and documentation. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. Feedback you provide may be used by us without obligation.

10. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI OUTPUT WILL BE ACCURATE. WE DO NOT COMMIT TO A SERVICE-LEVEL AGREEMENT UNLESS SEPARATELY AGREED IN WRITING.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA; AND (B) OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY WHERE PROHIBITED BY LAW.

12. Indemnification

You will defend and indemnify skillfaber against third-party claims arising from your Customer Content, your use of the Service in violation of these Terms, or your violation of law or third-party rights.

13. Termination

You may stop using the Service and cancel at any time (Section 3). We may suspend or terminate the Service for material breach of these Terms, non-payment, or where required by law. On termination, sections that by their nature should survive (including Sections 5, 6, and 9–15) survive. Data deletion after termination is described in the Privacy Policy.

14. Changes to the Service or these Terms

We may update the Service and these Terms. For material changes to these Terms — including price increases — we will give notice (for example by email or in-app) before the change takes effect for you; continued use of the Service after the effective date constitutes acceptance. The then-current published prices, model catalog, and model exchange rates apply to usage going forward.

15. Governing law; venue

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. The state and federal courts located in Florida have exclusive jurisdiction over disputes arising out of these Terms, and each party consents to venue there.

16. Contact

skillfaber LLC · support@skillfaber.com