Terms of Service

Last updated: October 18, 2026

These Terms of Service (the “Terms”) are a binding agreement between skillfaber LLC, a Florida limited liability company (“skillfaber,” “we,” “us”), and the individual or organization (“you,” “Customer”) that creates an account, subscribes to a plan, or otherwise uses the skillfaber platform (the “Service”). By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you are accepting on behalf of an organization, you represent that you have authority to bind it.

1. The Service

skillfaber is a platform for building, configuring, and operating AI agents connected to your business systems. AI inference is performed on Amazon Web Services (AWS) infrastructure, including AWS Bedrock. The Service is intended for business use.

2. Plans, tokens, and how billing works

Paid plans are monthly subscriptions that include a bundle of tokens (Workshop, Studio, Foundry, and Factory tiers, as published on our pricing page). Plans are metered by token usage, not by seats. You may invite as many users as you want.

  • Billable tokens. Your bundle is drained by billable tokens. A request’s tokens fall into four kinds (input, output, prompt-cache reads, and prompt-cache writes), and each kind is converted at its own published exchange rate for the model you used. The converted amounts are added together and the total is rounded up once, so a request is never rounded up more than once. The multiplier shown on each model card and in the model picker is a blended average across those four rates, provided for comparing models; your actual charge depends on the mix of token kinds your request produces. Prompt-cache reads are billed at their own (substantially lower) rate rather than excluded. We may adjust model exchange rates and the model catalog as underlying model economics change; the exchange rates in effect at the time of use apply.
  • Overage. Usage beyond your included bundle is billed at the published overage rate ($25 per million tokens at all tiers as of the date above) and is charged at the close of your billing cycle. The rate is prorated per token, not charged in blocks: you pay only for the tokens you actually use beyond the bundle, at $0.000025 per token, rounded to the nearest cent on your invoice. For example, finishing the month 100,000 tokens over your bundle adds $2.50 to that cycle’s invoice; 1,000,000 tokens over adds $25.00. Going over by a single token does not trigger a $25 charge.
  • Overage budget (spending ceiling). You can set an overage budget in the app. When cumulative usage reaches your ceiling, new requests are declined. For an organization whose plan is active and in good standing, requests already running are allowed to finish, so actual usage can exceed the ceiling by the remainder of any in-flight work. Ceiling enforcement is performed on a commercially-reasonable-efforts basis; in rare failure conditions we allow work to proceed rather than interrupt your business, and usage during such conditions remains billable.
  • Organizations not in good standing. If your organization is on Pay as you go (Section 2A), has scheduled its plan to end, has a past-due or unpaid invoice, or has a disputed payment, we check your available balance before each step of a request rather than only when it starts. When the balance runs out, the request stops and keeps the work it has completed. We may also limit how many requests such an organization can run at the same time.
  • Order in which tokens are used. Usage draws first on your plan’s included tokens for the current period, then on gift tokens, then on prepaid tokens (Section 2A), and only then on overage within your overage budget.
  • Usage notifications. We send at most one warning email (at approximately 80% of your allocation) and one limit email (at 100%) per billing period to organization billing contacts.

2A. Prepaid tokens, gift tokens, and Pay as you go

  • Prepaid tokens. You can buy prepaid tokens in blocks ($25 per 1,000,000 billable tokens as of the date above). Prepaid tokens are purchased for your organization, are charged when you buy them, and do not expire. They remain available whether or not you have a plan, including after your plan ends.
  • Gift tokens. We may give your organization gift tokens (for example, as a support credit). Gift tokens have no cash value, are not transferable, and do not expire unless we tell you otherwise when we give them.
  • Pay as you go. Pay as you go is a no-fee option with no included tokens: your organization runs on its gift and prepaid tokens and buys more as needed. There is no monthly charge. Requests are checked against your balance as described in Section 2.
  • Usage beyond your balance. Because a step of a request that has already started cannot be stopped partway, the final step can use more tokens than your remaining balance. On Pay as you go we do not charge your card for that amount. Instead, it is deducted from your next prepaid token purchase (for example, if 120,000 tokens were used beyond your balance, your next 1,000,000-token block adds 880,000 tokens). If you start a plan instead, that amount is waived.
  • Payment method. When you buy prepaid tokens, the card you use may be saved to your organization for future purchases. You can remove saved cards in the app.
  • No refunds or cash value. Except where required by law or as stated in Section 3, prepaid tokens are non-refundable, have no cash value, and cannot be transferred to another organization. If your organization is deleted, its unused prepaid and gift tokens are forfeited.
  • Reversed payments. If a payment for prepaid tokens is refunded, disputed, or charged back, the tokens it bought are removed from your balance, and we may pause further purchases while a dispute is open.

3. Automatic renewal, cancellation, pause, and refunds

  • Automatic renewal. Subscriptions renew automatically each month on your billing anchor date, and your payment method on file is charged, until you cancel.
  • Cancellation. You can cancel your plan at any time in the app (Organization → Subscription). Cancellation takes effect at the end of the current billing period; you keep your plan until then and can keep it by undoing the cancellation before the period ends. Overage accrued before the effective date is billed at cycle close. After your plan ends, your organization moves to Pay as you go (Section 2A): there is no monthly charge, unused plan tokens end with the period, and your prepaid and gift tokens remain available. Other subscriptions, such as the Dedicated Engineer service, are cancelled separately.
  • Pause. Where offered, pausing a subscription stops future charges and stops token allocation until you resume.
  • Plan changes. You can change tiers at any time; changes are handled through Stripe’s standard proration and billing rules.
  • Refunds. Except where required by law, fees are non-refundable and we do not provide credits for partial billing periods or unused tokens. We may issue refunds or credits at our discretion (for example, to correct a billing error).
  • Failed payments. If a renewal charge fails, we may limit or suspend AI features for your organization until payment is completed. If an invoice remains unpaid after your next renewal date, we may end the plan. Usage you incurred but did not pay for remains owed, and we may collect it when you next subscribe, resume, or buy prepaid tokens. Amounts already covered by credits on that invoice are not charged again.
  • Taxes. Prices exclude taxes. You are responsible for any applicable sales, use, or similar taxes; if we are required to collect them, they will be added to your invoice.

Payments are processed by Stripe. We do not store your full card details; Stripe’s terms and privacy policy apply to payment processing.

4. Dedicated Engineer service

The Dedicated Engineer service is a flat-rate monthly professional-services subscription ($999/month as of the date above), separate from any token plan. It includes a named engineer for your organization, up to one scheduled working session per week, and reasonable ongoing agent-building and configuration work performed at our direction and scheduling. It is a services retainer, not a guarantee of specific deliverables, turnaround times, or outcomes, and it does not include token usage (a token plan is billed separately). The renewal, cancellation, and pause terms in Section 3 apply.

5. Your content and data

You retain all rights to the content you submit to the Service (prompts, files, conversations, and connected business data) (“Customer Content”). You grant us the limited rights needed to operate the Service: to process, store, transmit, and display Customer Content for you, and to route it to the AI models and integrations you choose. AI inference runs on AWS infrastructure. Under the AWS service terms applicable to Bedrock, your prompts and outputs are not used to train the underlying models. For most models, the model provider does not receive your content at all; certain frontier models require the provider’s trust-and-safety review, in which case prompts and outputs are shared with that model provider and retained for a limited period (currently up to 30 days) solely for trust-and-safety purposes, not for training. We do not use Customer Content to train AI models. See our Privacy Policy for details on data handling.

You are responsible for the content you submit and for ensuring you have the rights to connect the third-party accounts and data sources you connect.

6. AI output disclaimer

The Service produces output using artificial intelligence. AI output may be inaccurate, incomplete, or inappropriate for your situation, and is not legal, financial, accounting, medical, or other professional advice. You are responsible for reviewing output before relying on it or acting on it, especially for consequential decisions. Configure human-approval guardrails for sensitive actions where appropriate.

7. Acceptable use

You agree not to use the Service to:

  • violate any law or the rights of others, or process data you lack the right to process;
  • send spam or unsolicited communications, or misrepresent the origin of messages;
  • attempt to probe, disable, overload, or gain unauthorized access to the Service or other customers’ data;
  • develop competing models from Service output, or resell the Service without our written agreement;
  • circumvent usage metering, billing, or access controls;
  • violate the usage policies of the AI model providers whose models you select or that the Service uses on your behalf, including the Anthropic Usage Policy, as those policies are updated from time to time;
  • represent an AI agent as a human, including in chat, email, or other messages an agent sends on your behalf;
  • combine personal data about individuals from multiple sources into profiles that you sell or disclose to others without those individuals’ knowledge and consent; or
  • make or recommend law enforcement or criminal justice decisions about individuals, or carry out facial recognition, covert tracking, or predictive policing.

7.1 Your users. These obligations apply to you and to everyone you allow to use the Service or interact with your agents, including visitors to a chat widget you deploy and people who correspond with your agents by email. You are responsible for their use as if it were your own.

7.2 Telling people they are interacting with AI. Chat widgets provided by the Service display a notice that responses are generated by AI. You must not remove, hide, cover, or obscure it. When you deploy agents through any other channel, you must tell the people they interact with that they are interacting with AI, at least at the start of each conversation or in the interface.

7.3 High-risk uses. If you use the Service to produce recommendations or decisions about an individual concerning health or medical care, legal matters, finances or taxes, credit, insurance, housing, employment, education, access to healthcare or public benefits, or legal status, you must (a) have a qualified person, licensed where required, review the output with authority to change it before it is acted on, and (b) tell the affected individual that AI was used. This does not apply to general information, internal drafting or analysis, or applying fixed rules that involve no AI judgment.

7.4 Provider safeguards. Model providers may block outputs or limit access under their own policies, and a blocked output is not in itself a breach of these Terms. We may suspend a role, agent, connection, or account to the extent needed to comply with a model provider’s policy or to prevent a violation of this section, with notice where practicable.

We may suspend accounts that violate this section, with notice where practicable.

8. Third-party services

The Service interoperates with third-party services you choose to connect (for example CRM, email, and accounting systems) and depends on providers including AWS and Stripe. Third-party services are governed by their own terms, and we are not responsible for their acts, omissions, or availability. Integration availability may change over time.

9. Intellectual property

We own the Service, including its software, design, and documentation. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. Feedback you provide may be used by us without obligation.

10. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI OUTPUT WILL BE ACCURATE. WE DO NOT COMMIT TO A SERVICE-LEVEL AGREEMENT UNLESS SEPARATELY AGREED IN WRITING.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA; AND (B) OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY WHERE PROHIBITED BY LAW.

12. Indemnification

You will defend and indemnify skillfaber against third-party claims arising from your Customer Content, your use of the Service in violation of these Terms, or your violation of law or third-party rights.

13. Termination

You may stop using the Service and cancel at any time (Section 3). We may suspend or terminate the Service for material breach of these Terms, non-payment, or where required by law. On termination, sections that by their nature should survive (including Sections 5, 6, and 9–15) survive. Data deletion after termination is described in the Privacy Policy.

14. Changes to the Service or these Terms

We may update the Service and these Terms. For material changes to these Terms (including price increases) we will give notice (for example by email or in-app) before the change takes effect for you; continued use of the Service after the effective date constitutes acceptance. The then-current published prices, model catalog, and model exchange rates apply to usage going forward.

15. Governing law; venue

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. The state and federal courts located in Florida have exclusive jurisdiction over disputes arising out of these Terms, and each party consents to venue there.

16. Contact

skillfaber LLC · support@skillfaber.com